Emergency Support

This page provides a direct link into our Emergency technical Support services. If you have a pressing computer problem, glitch or whatever, please use this page to initiate a response from our team (as soon as is possible). Please note that if you are not currently a Technical Support subscriber, there may be a charge for this service, although you will be advised of all costs involved before incurring any charges.

You have the choice of submitting an on-line Support Request using the form below, or if immediate Remote Access/Control would be more desirable (and you are currently connected to the internet), download our Remote Desktop [169 Kb] and you'll be connected to our help-desk in a just few seconds.

Note this software requires no installation or de-installation and is automatically removed on completion / disconnection from our helpdesk. It can only be initiated by you and will not accept any incoming calls whatsoever.

Online Support Request

Once you have completed the following form, click the [Submit] button to initiate your help request (if you encounter any problems, please send a descriptive email to the ).

Contact Name
Telephone Number
Electronic Mail
Help Requested
PIN Code [] Please re-type PIN code [Why?]